Released on: October 8, 2007, 10:14 am

Press Release Author: eGain Communications

Industry: Software

Press Release Summary: eGain ServiceT 7.6 released in five new languages with "out
of the box" local language user interfaces

Press Release Body: Mountain View, Calif. and Slough, UK (October 2, 2007): eGain
Communications Corporation (OTC BB: EGAN.OB), provider of the industry\'s top-rated*
customer service and contact centre software for in-house or on-demand SaaS
deployment, today further demonstrated its commitment to the EMEA marketplace by
announcing the availability of eGain ServiceT 7.6 software suite in five European
languages: Dutch, German, French, Italian and Spanish, to complement the English
version.

There are plans to include support for additional languages in 2008. eGain also
plans to deploy local language versions of its website in the near future.

This development enables eGain's enterprise customers in EMEA to be able to provide
customer service and support through a local language user interface within and
across an array of interaction channels, including the phone; web self-service; web
chat and co-browsing; emails, faxes and post; and short message service (SMS).
Moreover, the solution comes with "out of the box" local language user interfaces
and enables multi-lingual customer service from a single deployment, reducing the
need for additional professional services and installations, and the total cost of
ownership (TCO) for its clients.

This announcement follows a number of recent eGain initiatives across Europe,
including the opening of a Dutch office, the signing of many European reseller and
SI partnerships and the landmark global OEM agreement with Cisco.

"This globalised version of eGain Service enhances our ability to continue to expand
in emerging markets throughout the globe. Now, non-English-speaking agents can
utilize the solution with ease, resulting in more efficient, effective contact
centre operations and enhanced customer service", said Bruce Swan, European Helpdesk
Manager at Navman.

"With a German version of eGain Service now available, eGain demonstrates the
ability to meet the specific needs of the German speaking contact centres, and is
well-positioned to expand its presence as the contact centre services market in the
region continues to mature", said Martin Hahnkamm, Manager business line Data
Services at d+s solutions in Germany.

"Multilingual customer service continues to emerge as an important differentiator
for businesses across Europe," said Andrew Mennie, Vice President and General
Manager EMEA, eGain. "We are happy to further demonstrate our commitment to the EMEA
market as a whole and to the success of our EMEA clients by delivering this
capability."

*Source:
2007 Forrester WaveT report on interaction-centric customer service management
software: #1 in \"strategy\", \"customer service\" product capabilities, \"architecture
and platform,\" \"product strategy\", \"corporate strategy,\" and \"customer base\"
2006 Forrester Wave report on eService: Rated as a leader in current offering and
strategy with the highest scores in 14 enterprise-critical criteria
2005 Forrester Wave on eService: Rated #1 in \"current offering\"
2005 Patricia Seybold Group Bull\'s Eye Reports on Cross-Channel, Cross-Lifecycle
Customer Service: Rated #1 in overall capabilities, knowledge management,
architecture and analytics
About eGain Service
eGain Service is the industry\'s most comprehensive customer interaction hub software
suite. Available on-premise or on-demand, eGain Service includes integrated,
award-winning applications for call tracking and resolution, contact center
knowledge management, multi-modal web self-service, email management, chat, web
collaboration, fax and postal mail management, notifications, and service
fulfillment.
eGain Service is built on eGain CIHT, the industry\'s most integrated and flexible
customer interaction hub platform. Based on a 100% J2EE architecture, it includes
out-of-the-box integration with leading business applications, content management
systems, and call center infrastructure solutions. With its fine-grained
service-oriented architecture (SOA), the eGain CIH platform enables rapid
development of powerful applications. For more information about eGain Service,
please visit: http://www.egain.com/products/multichannel_service.asp
About eGain OnDemand
eGain® OnDemandT, the industry\'s first-ever hosted enterprise software, is a proven,
enterprise-class solution that has helped companies rapidly build customer
interactions hubs over the last nine years. Additional information on eGain OnDemand
can be found at:
http://www.egain.com/products/on_demand.asp

About eGain
eGain (OTCBB: EGAN.OB) is a leading provider of customer service and contact center
software for in-house or on-demand deployment. For more than a decade, the world\'s
largest companies have relied on eGain to transform their traditional call centers,
help desks, and web customer service operations into multichannel customer
interaction hubs. Based on the Power of OneT, the concept of one unified platform
for multichannel customer interaction and knowledge management, these hubs enable
dramatically improved customer experience, end-to-end service process efficiencies,
increased sales, and enhanced contact center performance.
Headquartered in Mountain View, California, eGain has an operating presence in 18
countries and serves more than 800 enterprise customers worldwide. To find out more
about eGain, visit www.eGain.com or call the company\'s offices: 800-821-4358 (US
headquarters), 1753-464646 (UK and Continental Europe).
###
eGain, the eGain logo, and all other eGain product names and slogans are trademarks
or registered trademarks of eGain Communications Corp. in the United States and/or
other countries. All other company names and products mentioned in this release may
be trademarks or registered trademarks of the respective companies.

Media contacts
eGain UK
Kerry Hallard / Nicola Craft
Buffalo Communications Ltd
Tel: +44 (0) 207 292 8680
Email: egain@buffalo.co.uk


Hilary de Rover
eGain Communications Ltd
Tel: +44 (0) 1753 464689
Email: hderover@egain.com



Web Site: http://www.egain.com

Contact Details: 345 E. Middlefield Road
Mountain View, CA 94043
Phone: 650 230 7500
Fax: 650 230 7600
email: cpheng@egain.com